CASTLE JACKPOT TERMS AND CONDITIONS

*VERSION 5.3

DATE: 3rd April 2020

  1. GENERAL

1.1. These terms and conditions together with the documents referred to in them (together the Terms and Conditions") apply to and govern the relationship between you and LeoVegas Gaming PLC (“LeoVegas”, “we”, “us” or “our”) when you access and use the website located at www.castlejackpot.co.uk or any mobile applications that we own or operate (“Website”) and (if applicable) participate in, use or access any of the gambling products made available via the Website (together, the "Services").

1.2. In the Terms and Conditions, “you” means you, as the user of the Website and/or the Services and “your” shall be interpreted accordingly. By using and/or visiting any section of the Website, registering for an Account (defined in clause 5 below) and/or by using any of the Services, you agree to the Terms and Conditions, which are binding on you.

1.3. We recommend that you read the Terms and Conditions carefully before accessing or using the Website, registering for an Account, or using any of the Services. If you do not agree with any of the Terms and Conditions then you may not access or use the Website, register for an Account, or use any of the Services.

  1. WHO WE ARE

2.1. As noted above, we are LeoVegas Gaming Plc. Our registered office of LeoVegas is at Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta (registered company number C59314).

2.2. We are licensed and regulated by the Gambling Commission of Great Britain licence number 000-039198-R-319450-020 in respect of customers located in the United Kingdom.

2.3. The term “Group” refers to LeoVegas AB and any direct and indirect subsidiaries thereof from time to time (including us).

  1. OTHER IMPORTANT TERMS AND POLICIES

3.1. The Terms and Conditions include and incorporate the following additional terms, rules and policies:

a) any applicable Service rules; and

b) any terms and conditions and/or rules with regards to promotions, bonuses and special offers which may apply from time to time.

3.2.Please note that payout limits may apply to some or all of the Services. A "payout limit" is where there is a limit on what you can win in respect of a particular Service, for example a particular sporting event, bet, combination of bet, or game. Payout limits vary depending on the Service in question. Please refer carefully to the applicable Service rules to check whether any payout limits apply and, if so, what those limits are.

3.3. If the Terms and Conditions are translated into another language, the English language version will prevail in the event of any conflict between the translation and the English language version.

3.4. If you have any questions regarding the Terms and Conditions, the Website and/or the Services please contact our Customer Support team (see clause 18 below for how to get in touch).

3.5. Information about how we process personal data that you provide to us or that we collect from you can be found in our Privacy Policy.

  1. CHANGES AND UPDATES TO THE TERMS AND CONDITIONS

4.1. We may from time to time change the Terms and Conditions for a number of reasons, including in order to comply with applicable laws and regulations and/or to keep up to date with changes to the Website, the Services we offer, and/or our business practices.

4.2. All material changes to the Terms and Conditions will be notified to you via an onsite notification on your next login and you will be asked to actively confirm your acceptance of the amended Terms and Conditions before continuing to use your Account. If you do not agree to a material change to the Terms and Conditions, you will not be able to continue to use the Website, your Account or any of the Services and you should contact our Customer Support team so that your Account can be closed and any deposited funds returned to you.

4.3. We may also from time to time make minor/non-material changes to the Terms and Conditions. These changes will not necessarily be notified to you and so you should check the Terms and Conditions regularly for any such changes. Your continued use of the Website, your Account and/or any of the Services following any such change(s) shall constitute acceptance of the Terms and Conditions as modified.

  1. ACCOUNT REGISTRATION AND ACCOUNT RULES

5.1. In order to use the Services, you will need to register for and open an account ("Account"). You can do this via the Website by following the on-screen instructions.

5.2. As part of the Account registration process, you will need to provide us with certain personal information ("Registration Details") – see clause 8.1 below.

5.3. To open an Account, you must be over the age of 18 and we will ask for proof of your age during the registration process. Underage gambling is a criminal offence. Please refer to clause 8 below for more information about our verification procedures.

5.4. In registering for an Account, you promise that:

5.4.1. you understand and accept the risk that, by using the Services, you may win or lose money;

5.4.2. you are not located in any jurisdiction where gambling is illegal;

5.4.3. you are at least 18 years of age;

5.4.4. you have not been excluded from gambling – whether voluntarily or otherwise;

5.4.5. you are opening an Account solely for your personal use and you are not acting on behalf of someone else (including by opening an Account in someone else’s name);

5.4.6. you are the rightful owner of the money which you at any time deposit in your Account and (in particular but without limitation) you are not depositing money originating from criminal and/or other illegal activities;

5.4.7. you are not depositing money through a payment method which is not in your name;

5.4.8. all the Registration Details are correct and complete;

5.4.9. you understand that officers and employees of the Group are not allowed to participate in any Services, and you confirm that you do not fall into any of these categories; and

5.4.10. you have not previously held an Account which has been closed by us for any reason.

5.5. It is your responsibility to ensure that at all times you comply with all laws and regulations in any jurisdiction where you are located.

5.6. We reserve the right to refuse to register and open an Account in our sole and absolute discretion and we shall not be obliged to provide you with any reasons for so doing.

5.7. If we discover that any Registration Details provided by you are untrue or incorrect, we may either refuse the registration, or (where you have already successfully registered), we may suspend your Account pending an investigation of the circumstances and may close your Account permanently on completion of that investigation (see clause 11.2 below).

DUPLICATE ACCOUNTS

6.1. You may only open one Account. If we discover that you have opened more than one Account on the Website, these additional Accounts shall be classified as "Duplicate Accounts".

6.2. If we discover that you hold one or more Duplicate Accounts, we reserve the right (in respect of each Duplicate Account):

6.2.1. to close the Duplicate Account, leaving you with only the original Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Account – to close all your Accounts) and to treat all bonuses and free bets, and all winnings accrued from such bonuses and free bets, obtained using the Duplicate Account as void;

6.2.2. to void all future bets/wagers made on the Duplicate Account; and

6.2.3 to retain the positive balance of the Duplicate Account.

  1. ACCOUNT DETAILS AND SECURITY

7.1. During the registration process we will request a username and password from you for security purposes. The username and password must be kept private and secure by you at all times. Failure to do so could lead to unauthorised activities on your Account. Transactions made using your username and password are accepted by us on the understanding that they have been made by you. If someone else has accessed your Account then, unless this is as a foreseeable result of our own failure to exercise reasonable care, we accept no liability for monies or information lost or misused.

7.2.You agree that you are solely responsible for all use of the Website and for any access to or use of any of the Services through your Account, whether or not these activities have been authorised by you. If you believe your username and password are being used by a third party, you must immediately notify our Customer Support team.

7.3. If any of your Registration Details or financial information relevant to your Account change (such as your debit card details), you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. You can update some of your Account information by accessing the 'My Account' facility. In other cases you will need to contact our Customer Support team to request that your details be changed for you . We will not accept any liability or responsibility for transactions which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details. Should your payment method be lost, stolen, or any of your credentials compromised, you must notify us immediately by contacting our Customer Support team.

  1. CUSTOMER VERIFICATION AND MONEY LAUNDERING REQUIREMENTS

8.1. The following information must be provided during the Account registration process:

8.1.1. first and last name;

8.1.2. residential address;

8.1.3 date of birth;

8.1.4 gender;

8.1.5. valid email address and contact number; and

8.1.6. your chosen username and password.

8.2. You will not be permitted to gamble until we have verified your name, address and date of birth.

8.3. To maintain a high level of security to protect your funds, you accept that we will perform such identification, credit and other verification checks from time to time as we may require or as may be required by applicable laws and regulations and/or by the relevant regulatory bodies (together the "Checks").

8.4. You agree that from time to time, upon our request, you may be required to provide us with valid identification documents and/or other documents/information so that we can carry out the Checks. You agree to provide all such requested documents/information and you accept that, until we have received the requested documents/information and satisfied the Checks to our reasonable satisfaction, we are entitled to restrict your Account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or temporarily from withdrawing your funds. We may also ultimately suspend or close your Account and/or pass on any necessary information to the relevant authorities.

8.5. The identification documents that we may request that you provide to us to verify your identity include, but are not limited to:

8.5.1. a form of personal ID (for example - passport/driving licence); and/or

8.5.2. proof of address (for example - bank statements/utility bills).

8.6. We may also from time to time require you to provide us with further documents and information relating to the source of deposited funds, your payment method(s), and/ or your personal and/or financial circumstances. These documents may include, but are not limited to:

8.6.1. bank statements;

8.6.2. payslips;

8.6.3. P60/tax returns;

8.6.4. company accounts;

8.6.5. shareholder dividend statements;

8.6.6 evidence of inheritance;

8.6.7. evidence of rental income;

8.6.8. evidence of winnings (e.g. from another operator); and/or

8.6.9. evidence of sale of assets (e.g. property sale).

8.7 If we discover (after you’ve successfully opened an Account) that you are under 18 years of age:

8.7.1 your Account will be closed;

8.7.2 all transactions made via your Account will be voided;

8.7.3 all funds deposited by you will be returned to you using the same payment method used for the deposit of such funds, wherever possible; and

8.7.4 we may make a report to the relevant regulatory authority.

  1. DEPOSITS AND WITHDRAWALS

Deposits

9.1. When you open an Account we may require you to make a minimum deposit in order to participate in the Services. Once you have deposited, you can then wager up to the amount available in your Account.

9.2. You will not be able to make a deposit until your name, address and date of birth have been verified.

9.3. You can make deposits into your Account by accessing the 'deposit' option in the Account section of the Website.

9.4. You must ensure that the payment method you use is registered in your name. We will assume that you are complying with this requirement and we accept no liability where this is not the case.

9.5. We may use third party payment service providers ("PSPs") to process deposits and withdrawals from your Account. You authorise us to use PSPs, as necessary, to process transactions.

9.6. With effect from 14th April 2020, you may not use a credit card to deposit funds into your Account. This includes depositing into your Account via a money service business, such as a digital or e-wallet, where the original source of the deposited funds is a credit card.

9.7. We are not a bank or financial institution, and the balance held in your Account will not earn interest in your favour. We do not offer any credit facilities.

Withdrawals

9.8. You may withdraw your own real money deposits and winnings held in your Account at any time, provided that:

9.8.1 all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

9.8.2. we have completed any verification to our reasonable satisfaction (see clause 8 above). Where we have requested information from you to carry out the Checks, any delay in providing this information may cause an additional delay when withdrawing funds; and

9.8.3. there is currently no ongoing investigation:

a) into a Service defect involving a Service on which you have played/wagered and which requires a temporary freeze on withdrawal of funds; or

b) where we have reason to believe you may have engaged in an illegal or Prohibited Practice (defined in clause 10.1 below) which could entitle us to withhold funds in accordance with clause 11.1 below.

9.9. Please note the following:

9.9.1. wherever possible, we will process your withdrawals using the same payment method you used to make your deposits. Where we are unable to do so, we may contact you to request alternative payment details from you. Withdrawal payments may only be made in the name of and to the registered Account holder;

9.9.2. withdrawal by wire transfer can only be made to a United Kingdom bank account in your name;

9.9.3. withdrawal by DBT (Direct Bank Transfer) can only be made to a foreign (i.e. non-UK) bank account in your name;

9.9.4. we do not offer withdrawal by cheque; and

9.9.5. withdrawals of less than £10 can be requested by contacting our Customer Support team.

Protection of funds

9.10.We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency.

9.11. Customers' real money balances are retained in a segregated bank account distinct from those bank accounts used by us to operate our business. The account in which we hold customers’ real money balances is not protected in the case of our insolvency. This meets the Gambling Commission of Great Britain's requirements for the segregation of customer funds at the level: not protected. Further details can be found here.

  1. PROHIBITED PRACTICES

10.1 The following practices are considered "Prohibited Practices":

a) if you are gambling with us whilst located in any territory other than the UK;

b) if you use a credit card or other credit based payment method as a source of funds in connection with your Account om or after 14th April 2020;

c) if you use a stolen, cloned or otherwise unauthorised payment method as a source of funds in connection with your Account;

d) if you manipulate any bonus functionality (as defined in clause 10.5 below); and/or

e) if you use the Website and/or Services other than for your personal use;

f) if you allow or permit someone else to use your Account;

g) if the name registered on your Account does not match the name on the payment method used to make deposits on that Account;

h) if you become bankrupt;

i) if we have reason to believe you are involved in collusion or cheating of any kind;

j) if you exploit a fault, loophole or error in our or any third party's software on the Website;

k) if you engage in any aggressive, obscene or otherwise offensive behaviour towards any of our staff;

l) if your Account is being used in any manner which we consider (acting reasonably) to be fraudulent, dishonest or criminal;

m) if you provide incorrect or misleading Registration Details (except where you provide any incorrect or misleading information in order to pass relevant age-verification Checks, which situation will be dealt with as described in clause 8.7 above);

n)if you employ or make use of a system (including machines, computers, software or other automated systems such as bots) to gamble with us;

o) if we have received a “chargeback” and/or a "return" in connection with your Account; and/or

p) if you seriously breach the Terms and Conditions in any other way.

10.2.You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of your Account, the Website and/or the Services.

10.3. We will take all reasonable steps to prevent and detect Prohibited Practices and to identify the relevant users concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which you may incur as a result of engaging in any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.

10.4. If you suspect a person is engaged in any Prohibited Practice, you must report it to us as soon as possible by getting in touch with our Customer Support team.

10.5. For the purposes of this clause 10, "manipulating bonus functionality" includes but is not limited to:

a) ‘Tier 2’ strategy whereby a player looks to increase the bonus amount awarded by initially staking on a non-contributing or low contributing game before transferring winnings to a contributing game;

b) delaying the playing of a game round until after the wagering requirement for the bonus has been met, and/or the player has deposited new funds. This includes all bonus and/or free spin modes and features which may arise as a result of wagers made using the player’s bonus balance; and/or

c) equal, zero or low margin bets or hedge betting.

10.6. In exercising any of our rights in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, in compliance with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to you and to our other customers.

  1. SUSPENSION/CLOSURE OF YOUR ACCOUNT BY US

11.1. We reserve the right to close your Account at any time for any reason by giving you no less than one (1) month's written notice. Any balance in your Account at the time of such closure or any closure under clause 11.2 below will be paid back to you, except that:

a) if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Account; and

b) if we discover or have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice then we reserve the right to withhold all or part of the balance and/or recover from your Account deposits, payouts, bonuses, and/or any winnings that are attributable to those Prohibited Practices.

11.2. We may suspend your Account where we have reason to believe that you have engaged or are likely to engage in any Prohibited Practice and your Account will remain suspended while the matter is investigated. If your Account is suspended, we may contact you to request further information/documentation from you. If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we may lift the Account suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Practice, we may restrict or permanently close your Account. In these circumstances, your details may be passed on to any applicable regulatory authority or any other relevant external third parties.

11.3. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account pending completion of our investigation.

12.1 CLOSING YOUR OWN ACCOUNT

12.1. You may close your Account at any time by using your Account settings or by getting in touch with our Customer Support team .

12.2. Upon Account closure by you, any funds in the Account will be remitted to you except where the Terms and Conditions permit us to withhold payment. If you have placed any bets in relation to events which have not yet taken place at the time of you closing your Account, these bets will still stand and, if these bets subsequently win, the winnings will be sent to you once the outcome of the bet is known (except where the Terms and Conditions permit us to withhold payment).

  1. LIABILITY

13.1. This clause is not intended – and will not be considered – to be excluding liability for anything which it would be unlawful for us to exclude. In particular (but without limitation) nothing in the Terms and Conditions will operate so as to limit or exclude our liability for:

a) personal injury or death caused by our negligence or the negligence of our employees, agents or subcontractors;

b) fraud or fraudulent misrepresentation;

c) any breach by us of your statutory rights; or

d) any other liability which may not be excluded by applicable law.

13.2. We are responsible to you for foreseeable loss and damage caused by us. If we breach the Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of that breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or where our breach of the Terms and Conditions is caused by a matter beyond our reasonable control. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

13.3. If defective digital content which we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

13.4 Subject always to clauses 13.1 to 13.3 above, we accept no liability for any damages or losses which arise out of or in connection with your use of your Account, the Website and/or any of the Services.

  1. SAFER GAMBLING

14.1. As a responsible operator, we recognise that gambling can become a problem for some users.

14.2. We provide our users with the facility to exclude themselves from using the Website and the Services and/or to use other safer gambling tools that we offer, such as time-outs, reality checks, and setting financial limits in relation to their gambling.

14.3. We encourage you to read our safer gambling policy which provides details of all the tools we offer.

14.4. We also encourage you to seek help or support if you are in any way uncomfortable or concerned with your gambling, and you will find details of third party services and organisations who you can contact in our safer gambling policy.

14.5. If we believe that your gambling will cause you financial or personal difficulties, we reserve the right to suspend/close your Account.

Self-exclusion:

14.6. If you wish to restrict your gambling, we provide a voluntary self-exclusion facility. You may instruct us to exclude you from participation in the Services by contacting our Customer Support team, or via the Safer Gambling section of the My Account section when logged into your Account.

14.7. Use of our self-exclusion facility will result in your Account being blocked for a period of time as determined by you and we will not accept wagers from your Account, or any other linked account operated by the Group, after confirmation that your self-exclusion request has been received. All wagers placed on your Account prior to the period of self-exclusion however will stand, win or lose.

14.8. Self-exclusion is for a minimum period of 6 months. The period of self-exclusion may be extended for further periods of at least 6 months up to 5 years.

14.9. To reactivate your Account, which is only possible after the period of self-exclusion has expired, our Customer Support team will require a request from you via live chat and then one of our Customer Support team will contact you via telephone. All requests for reactivation after a period of self-exclusion will be given a 24 hour “cooling off” period before the Account can be reactivated.

14.10. Self-exclusion will be applied to all accounts you hold on sites operated by the Group and we encourage users to extend their self-exclusion to any gambling accounts you may hold with other operators. You may also wish to consider registering with GAMSTOP to restrict your online gambling activities.

14.11. During the period of self-exclusion we will take all reasonable steps to prevent the opening of any new accounts on sites operated by the Group. However, having implemented all reasonable checks and safeguards to ensure that whilst you are self-excluded you cannot use or open an account we shall not be liable for any losses you or any third party may suffer if you circumvent our self-exclusion procedures and continue to use the Services during a period of self-exclusion or if you continue to gamble with any third party. You must inform us as soon as you become aware of any errors in respect your self-exclusion or of any player protection mechanisms we make available to you.

14.12. Following a self-exclusion request, we will use all reasonable efforts not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after 48 hours of your self-exclusion request.

Time out:

14.13. If you wish to take a shorter break from gambling, of between one day and six weeks, then you can apply a time out to your Account.

14.14. When you set a time out with us we will close your Account for the specified period. You may wish to withdraw any funds from your Account before you start a time out. Any balance on your Account will not be automatically refunded to you once a time out has started and you will need to contact our Customer Support team if you wish to make a withdrawal.

14.15. Whilst your Account is timed out, we will use all reasonable efforts not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after 24 hours of your time-out request.

14.16 To set a time out on your Account, please select a period within the ‘Safer Gambling’ section of the Website.

14.17. Following the end of your time out period, your Account will automatically be reopened and you will be able to login to your Account.

Reality checks.

14.18. If you wish to receive an on-screen reminder of the length of time you have been playing this can be set enabled in the ‘My Account' section of the Website.

14.19 Although we will use all reasonable endeavours to enforce our safer gambling tools, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Services with the intention of deliberately avoiding the relevant measures in place and/or we are unable to enforce our measures/policies for reasons outside of our reasonable control.

Financial limits.

14.20 There is also the option to set financial limits on your Account, including daily, weekly and monthly deposit limits. Such limits are applied on a calendar basis (i.e. a daily deposit limit would be applied from 00:00hrs - 23.59hrs and a monthly deposit limit starts at 00.00hrs on the 1st of the month and would remain in place until 23.59hrs on the last day of the month). Where applicable, it may also be possible to add loss, wagering and session limits to your Account. Please see the ‘My Account’ section of the Website for further information.

  1. INTELLECTUAL PROPERTY RIGHTS

15.1. All intellectual property rights in and to the Website, its contents (including the Services and any software) and the material published on it (together the "Website Content") shall remain at all times vested in the relevant member(s) of the Group or its/their licensors.

15.2. You may only use the Website Content for your personal non-commercial use and strictly in accordance with the Terms and Conditions. Any other use is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of any of the Website Content.

  1. PLACING BETS/WAGERS AND PAYMENT OF WINNINGS

16.1. Once you have confirmed your bet or wager the value of your stake will immediately be deducted from your Account balance.

16.2. We reserve the right to refuse to accept the whole or part of any bet and/or wager at our discretion.

16.3. We reserve the right to vary the maximum and minimum stake amounts and these will be updated in the applicable Service rules on the Website. It is your responsibility to check these each time you log in.

16.4. Winnings cannot be transferred, substituted, exchanged or redeemed for any other prize.

16.5. Any applicable taxes and fees in connection with any winnings awarded to you or any other payments made to you via the Website are your sole responsibility.

  1. ERRORS

17.1. We will provide the Website and the Services with reasonable skill and care. However, you acknowledge that full freedom from errors and incompleteness is impossible to achieve with respect to computer software and we do not guarantee that the Website or the Services shall be error-free, operate without interruption, or be free from viruses or other harmful components.

17.2. In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other elements of a Service, we will not be liable to you as a result of any such errors and we reserve the right to void all bets on the Services in question.

17.3. Where, in respect of any Service, an error is made (whether human or otherwise), we will declare any affected transactions as void and withhold any payments. An error might include (but not be limited to):

a) a failure or 'bug' occurs in one of our systems and/or in our software or hardware;

b) we incorrectly calculate or pay out the amount of winnings that are due to you; or

c) an error occurs in a random number generator or pay tables included or used in any Service.

17.4. Where, due to an error, we wrongly pay an amount to you or we pay you more than the amount to which you are properly entitled, you agree to repay the relevant amount immediately upon request. We may adjust your Account balance to reflect the true outcome and rectify the error.

17.5. If you become aware of any error or incompleteness you must promptly notify our Customer Support team (see clause 18 below). You promise not to take any advantage of, exploit, or benefit from an error or incompleteness. Where we can reasonably demonstrate that you have done this, we will have no liability to you in respect of the relevant winnings. Where we have paid winnings to you which we can reasonably demonstrate were as a result of you exploiting an error or incompleteness, we reserve the right to claim back those winnings from you and/or deduct them from your Account balance.

  1. GETTING IN TOUCH WITH US

You can get in touch with our Customer Support team via either of the following methods:

via email at support@castlejackpot.co.uk; or

directly via the Website, using our "E-Mail Us" or live chat facilities.

  1. COMPLAINTS AND DISPUTES

19.1. If you have any complaints about the Website and/or the Services, please refer to our complaints policy and make contact with our Customer Support team in the first instance, as soon as reasonably practicable.

19.2. If you are not satisfied with our response you may contact our Alternative Dispute Resolution (ADR) service provider.

19.3. To the extent that you are not satisfied with our response or if a claim cannot be resolved, you may contact IBAS, Independent Betting Adjudication Services Limited, (a dispute resolution service) at:

  • PO Box 62639, London EC3P 3AS
  • adjudication@ibas-uk.co.uk
    +44-020 7347 5883.

The IBAS website is here.

  1. PRIVACY AND COOKIES POLICY

Please refer carefully to our Privacy Policy and Cookies Policy which contain details on the types of information we collect, what we do with that information including your personal information, and the use of cookies on the Website.

  1. OTHER IMPORTANT TERMS

21.1. If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining Terms and Conditions which will continue to be valid to the fullest extent permitted by law.

21.2. No failure or delay by us in exercising any right under the Terms and Conditions shall operate as a waiver of this right. Similarly, any single or partial exercise of any right shall not preclude any further exercise of any of these rights or the exercise of any other right.

21.3. Nothing in the Terms and Conditions shall be construed as creating any agency, partnership or any other form of joint enterprise between you and us.

21.4. You may not assign, transfer, charge or otherwise deal in your rights and/or obligations under the Terms and Conditions. We are entitled to assign, transfer, charge or otherwise deal in our rights under the Terms and Conditions as we see fit but we will only do so where this will not prejudice your rights under the Terms and Conditions, or alternatively with your consent. Without limiting the preceding sentence, we may wish to transfer our rights or obligations under the Terms and Conditions to another company within the Group or any other legal entity, including if we restructure or there is a sale of our business. You agree that we may do so provided that in the case of such a transfer, after we notify you of the date on which such transfer takes place, your rights under the Terms and Conditions will be against the new legal entity.

21.5. Unless expressly stated, nothing in the Terms and Conditions will create or confer any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than you and us.

21.6. The Terms and Conditions and any document expressly referred to in them and any guidelines or rules posted on the Website represent the entire agreement between you and us in relation to the subject matter of the Terms and Conditions and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

21.7 The Terms and Conditions are governed by and will be interpreted in accordance with the laws of England and Wales and you irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any dispute in relation to the Terms and Conditions.

100% First Deposit Offer T&Cs apply. New players only. 100% deposit match offer. Deposit £50 and wager 30x for £50 cash reward. 7 day expiry. Only cash stakes on slots will qualify. 14 day expiry. 18+ BeGambleAware.org

10 Free Spins T&Cs apply. New players only. Opt in required. Free spins credited on Book of Dead at £0.10 per spin. Winnings from free spins will be paid into a withdrawable cash balance. 3 day expiry. 18+ BeGambleAware.org

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